Assistant Manager - Commercial & Residential Relocation, Maryland

Location: Maryland

Job Type: Full-Time, W2 w/ Benefits

Base Compensation: TBD

About the Role

The Assistant Manager supports the Operations Manager by helping run daily operations, supervising crews, coordinating schedules, and ensuring customer satisfaction. This role is hands-on and often serves as the first point of contact for crews and customers on active move days.

Schedule note: Not a typical 9-to-5; shifts vary and may include early mornings, late evenings, and weekends.

Key Responsibilities

• Assist with daily crew assignments, dispatch, and job confirmations.

• Supervise crew leads and movers; provide coaching and on-site support when needed.

• Handle customer calls, arrival updates, and service recovery when issues arise.

• Perform quality checks on packing/loading standards and damage prevention.

• Support inventory control for supplies (boxes, tape, pads, straps, etc.).

• Help with timekeeping, payroll approvals (as assigned), and basic reporting.

• Coordinate with warehouse/storage team for inbound/outbound storage moves.

• Ensure vehicles and equipment are clean, inspected, and ready for the day.

Required Qualifications

• 1–3+ years of team leadership or operations experience (moving/logistics preferred).

• Strong communication, problem-solving, and customer service skills.

• Ability to manage multiple priorities and adapt quickly.

• Valid driver’s license; ability to assist in the field as needed.